Reception

Staff are responsible for their visitor or contractor whilst on site and must ensure that the comply with Health and Safety.

If you have a visitor, contractor or guest coming on site, please follow these steps:

• Complete an appointment form online (or collect a papy copy from Reception) by 4pm the day before the meeting. If this is not possible, please send the form to Reception at least 30 minutes prior to the meeting and follow up with a telephone call to ensure receipt, this is to ensure we have viewed the request, welcome your visitor and the host contacted as quickly as possible to avoid the visitor/contractor be held in the foyer.
• If it is a last-minute arrangement, the arranger should contact Reception on extension 5556 or 6499 with details of the visitor(s) (as per form) and who they are visiting, along with at least 2 contact numbers for Reception to call. This must be followed up with an e-mail.
• All visitors are requested to announce themselves to Reception where they will need to collect a visitors’ badge. This must always be worn visibly whilst on site.
• When the visitor arrives, Reception will contact the given numbers and notify the relevant person(s). Please note: It is the responsibility of the individual host who has arranged the meeting to ensure that staff are available on the contact numbers to collect visitors from the reception.
• Reception staff can only try these numbers for up to 15 minutes due to other responsibilities. If you are expecting a visitor, please make yourself available.
• Visitors must be collected from Reception by the arrangers or nominated contact as Reception staff and security will not be able to escort people and will not be able to provide directions to a nominated meeting point. This is to maintain the security of our buildings. Please note: Visitors must be escorted whilst in the building at all times.
• When the visitor leaves the University, they (or their hosts) must return their visitors badge and its holder to the Reception desk. This enables us to use the visitors book as a roll call during a fire alarm activation if necessary. The Reception staff will note the return time in the visitors book.
• If the visitor has signed out an access card from security, this must return this back to the security control centre at the end the end of their visit.

This procedure applies 24 hours a day, 7 days a week.

If you have a City St George's account code

Please visit/call/email the City St George's Tooting campus reception located in the ground floor, Hunter Wing.

You will need to give some information to the front-of-house/reception staff, including your name, department, extension number and destination.

If you are paying by cash

Please call Elite Cars on 0208 944 8011.

Secure and covered bicycle parking is available at both the rear of Jenner Wing and at the end of the Hunter Wing car park at no charge to the users.

Please ask at the main Hunter Wing reception regarding access to these stores. You will need to provide a valid City St George's, University of London ID card to gain access.

We have strived to make our buildings as accessible as possible. For more information and guidance, please contact Estates and Facilities.